Internet Tech Support Representative I
Red Oak, IA Red Oak, IA Full-time Full-time From $15 an hour From $15 an hour 4 days ago 4 days ago 4 days ago Mediacom is one of the largest cable companies in the nation operating in 22 states with over 4000 employees.
As Mediacom continues to grow, so do the career opportunities within! Be part of the excitement and join one of the most stable and dynamic technology companies in the market today.
This culture of advancement, success, outstanding benefits, and career advancement opportunities give you The Power to Succeed! The first 90 days will be on-site in the office as Mediacom provides the training for your new role.
After successful completion of training, the schedule will be 3 weeks work from home, 1 week on-site in the office.
We offer stability, career growth and excellent benefits including:
$1000 Sign-On Bonus! Paid on the job training and opportunity to promote! Company provided equipment! Full-time with Medical, Dental, Vision! Paid vacation, paid holidays and paid flex PTO! 401K with company match of 50% on first 6% of contributions! Tuition reimbursement! Pay increases through self-guided study Shift differential pay increase for evening shifts! Monthly commission potential! Bi-weekly performance bonus opportunity! Generous employee discount on services! General Responsibilities:
Take incoming calls in a call center environment assisting internet and phone customers with technical service-related problems including hardware and software configurations.
Provide the best customer experience from the beginning of the call to the end of the call each time.
Build customer loyalty by utilizing active listening to troubleshoot and resolve technical issues for cable, internet and phone services on the first call.
Working hours:
Mon, Tue, Thur, Fri 9AM - 6PM, Sat 9AM - 5:
30PM OR Mon, Wed, Thur, Fri, 9:
30 A,M - 6:
30PM Sat 9:
30 AM
Responsibilities:
Provide exceptional customer service while walking customers through common hardware and software configurations to maximize product functionality.
Navigate multiple tools, while keeping customer engaged, to identify the root cause of customer issues.
Schedule on-site service calls when necessary.
Multitasking - ability to talk, type, read and listen.
Meet or exceed attendance expectations.
Meet or exceed sales goals.
Enter Sales, upgrade or service changes quickly and accurately.
Adherence to schedule.
Ability to adapt in a fast paced always changing environment.
Preferred Experience/Skills:
High School Diploma or equivalent required; Associates/Bachelors Degree Preferred.
Required - Minimum 1 year of prior customer service or technical support experience; cable industry experience preferred.
Knowledge of common consumer internet software including various browsers and email platforms preferred.
Basic understanding of internet, networking and email protocols.
Exemplary Customer Service skills.
Effective verbal and written communication skills.
Shift Flexibility:
able to work evenings, weekends, holidays, overtime.
Strong problem solving or organizational skills.
Understanding of basic accounting mathematics Microsoft Office experience a plus.
For immediate consideration, please submit your resume on Company Website Link above.
Mediacom Communications Corporation The Power to Succeed Mediacom is proud to have received the following recognition, 2021 Best Managed Companies, 2019 Best Company for Women to Work, 2017 Best Company for People of Color and Women to Work, Content & Connectivity Human Resources (C2HR)'s 2021 Social Impact Award, and 2022 Best Managed Companies Mediacom is an EOE m/f/d/v Keywords:
Customer Support, Internet Support, Technical Support, Tech #LI-Hybrid Job Type:
Full-time Pay:
From $15.
00 per hour
Benefits:
401(k) 401(k) matching Dental insurance Employee assistance program Employee discount Flexible spending account Health insurance Health savings account Life insurance Paid time off Parental leave Professional development assistance Referral program Retirement plan Tuition reimbursement Vision insurance Schedule:
8 hour shift Day shift Overtime Weekend availability Supplemental pay types:
Bonus pay Ability to commute/relocate:
Red Oak, IA 51566:
Reliably commute or planning to relocate before starting work (Required)
Experience:
Customer support:
1 year (Preferred) iOS:
1 year (Preferred) Windows:
1 year (Preferred) Work Location:
Hybrid remote in Red Oak, IA 51566.
Estimated Salary: $20 to $28 per hour based on qualifications.
As Mediacom continues to grow, so do the career opportunities within! Be part of the excitement and join one of the most stable and dynamic technology companies in the market today.
This culture of advancement, success, outstanding benefits, and career advancement opportunities give you The Power to Succeed! The first 90 days will be on-site in the office as Mediacom provides the training for your new role.
After successful completion of training, the schedule will be 3 weeks work from home, 1 week on-site in the office.
We offer stability, career growth and excellent benefits including:
$1000 Sign-On Bonus! Paid on the job training and opportunity to promote! Company provided equipment! Full-time with Medical, Dental, Vision! Paid vacation, paid holidays and paid flex PTO! 401K with company match of 50% on first 6% of contributions! Tuition reimbursement! Pay increases through self-guided study Shift differential pay increase for evening shifts! Monthly commission potential! Bi-weekly performance bonus opportunity! Generous employee discount on services! General Responsibilities:
Take incoming calls in a call center environment assisting internet and phone customers with technical service-related problems including hardware and software configurations.
Provide the best customer experience from the beginning of the call to the end of the call each time.
Build customer loyalty by utilizing active listening to troubleshoot and resolve technical issues for cable, internet and phone services on the first call.
Working hours:
Mon, Tue, Thur, Fri 9AM - 6PM, Sat 9AM - 5:
30PM OR Mon, Wed, Thur, Fri, 9:
30 A,M - 6:
30PM Sat 9:
30 AM
Responsibilities:
Provide exceptional customer service while walking customers through common hardware and software configurations to maximize product functionality.
Navigate multiple tools, while keeping customer engaged, to identify the root cause of customer issues.
Schedule on-site service calls when necessary.
Multitasking - ability to talk, type, read and listen.
Meet or exceed attendance expectations.
Meet or exceed sales goals.
Enter Sales, upgrade or service changes quickly and accurately.
Adherence to schedule.
Ability to adapt in a fast paced always changing environment.
Preferred Experience/Skills:
High School Diploma or equivalent required; Associates/Bachelors Degree Preferred.
Required - Minimum 1 year of prior customer service or technical support experience; cable industry experience preferred.
Knowledge of common consumer internet software including various browsers and email platforms preferred.
Basic understanding of internet, networking and email protocols.
Exemplary Customer Service skills.
Effective verbal and written communication skills.
Shift Flexibility:
able to work evenings, weekends, holidays, overtime.
Strong problem solving or organizational skills.
Understanding of basic accounting mathematics Microsoft Office experience a plus.
For immediate consideration, please submit your resume on Company Website Link above.
Mediacom Communications Corporation The Power to Succeed Mediacom is proud to have received the following recognition, 2021 Best Managed Companies, 2019 Best Company for Women to Work, 2017 Best Company for People of Color and Women to Work, Content & Connectivity Human Resources (C2HR)'s 2021 Social Impact Award, and 2022 Best Managed Companies Mediacom is an EOE m/f/d/v Keywords:
Customer Support, Internet Support, Technical Support, Tech #LI-Hybrid Job Type:
Full-time Pay:
From $15.
00 per hour
Benefits:
401(k) 401(k) matching Dental insurance Employee assistance program Employee discount Flexible spending account Health insurance Health savings account Life insurance Paid time off Parental leave Professional development assistance Referral program Retirement plan Tuition reimbursement Vision insurance Schedule:
8 hour shift Day shift Overtime Weekend availability Supplemental pay types:
Bonus pay Ability to commute/relocate:
Red Oak, IA 51566:
Reliably commute or planning to relocate before starting work (Required)
Experience:
Customer support:
1 year (Preferred) iOS:
1 year (Preferred) Windows:
1 year (Preferred) Work Location:
Hybrid remote in Red Oak, IA 51566.
Estimated Salary: $20 to $28 per hour based on qualifications.
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